Please note that we are not responsible for missing packages if the tracking information shows delivery was completed but you are unable to locate the item in your mailbox.

In cases of theft or unaccounted loss within the mail system, Canada Post is responsible. Since we have no control over their system, any issues related to missing packages should be addressed directly with Canada Post.

To minimize the risk of theft, we recommend avoiding deliveries to mailboxes that may be vulnerable. If you live in an area where theft is a concern, you can choose to have your package sent to a local post office with the “signature required” option at checkout, ensuring it is securely held until you pick it up.

We will only re-issue an order under these conditions:

  • The address provided was incorrect, and you update it with the correct one.
  • Tracking shows the package was delivered to the wrong city or mistakenly returned to us.

For added peace of mind, you can select the $2.50 “signature required” shipping option at checkout, ensuring only you can collect your package from Canada Post.

Please remember that Canada Post is solely responsible for delivering your shipment. For any questions or concerns about the status or location of your package, please contact Canada Post directly.

  • Shipping is free on orders over $99 (before taxes and discounts).
  • A $25 shipping fee will apply to orders under $99.

  • We provide Express 1-3 day shipping across Canada.

  • Orders placed on weekdays and paid for by 9:00 AM PST will be shipped the same day. Orders received after 9:00 AM PST will be processed the next business day.

  • Weekend orders will be processed and prepared the same day, but they will be shipped on the following Monday, as Canada Post does not operate on weekends.

You can now view all your orders and edit your account details from your “My Profile” section!

 

“What payment methods do you accept?”

Our preferred payment method is Interac e-Transfers (commonly known as ‘e-transfers’).

To complete your payment, follow the instructions at checkout. Log in to your online banking account and send the total amount to the recipient specified on the checkout page. Your order will be shipped once the payment is confirmed.

We also accept the following cryptocurrencies:

  • Bitcoin (BTC)
  • Litecoin (LTC)
  • Dogecoin (DOGE)

“When and how does my order ship?”

Orders are shipped within 24 hours of receiving your e-Transfer payment, excluding weekends. We use Canada Post Express for delivery, with an estimated timeframe of 1-3 days. Tracking information will be provided once your order has shipped.

“How do I know my order has been shipped?”

You’ll receive a tracking number via email shortly after your order is shipped. This number allows you to track shipping details, including times and dates. If you don’t see the email, please check your spam folder. You can also track your order directly through your account on our website.

Please note that once the package is handed over to Canada Post, we no longer have control over the shipping process. Any shipping-related inquiries should be directed to Canada Post.

“How long will it take to receive my order after it’s shipped?”

Delivery typically takes 2-3 business days within Canada. We are not responsible for delays caused by Canada Post. Once your package is shipped, it is their responsibility to deliver within the estimated timeframe. For any delays or concerns, please contact Canada Post directly.

“What are the cutoff times for orders and shipping?”

Orders placed by 9:00 AM are processed and shipped the same day, with tracking numbers sent to customers. Orders received after 9:00 AM will be shipped the following business day. If payment is received after the 9:00 AM cutoff, the order will be shipped on the next business day.

“How does the tracking process work?”

Each shipment is assigned a unique tracking number by Canada Post, which provides real-time updates on the progress of your package. Tracking numbers are emailed to customers later in the day as our team finalizes packing slips. While shipments are dispatched around midday, tracking details may not be sent until later in the afternoon.

All packages are processed at the post office by 3:30 PM PST. There is no difference in arrival times whether a package is dropped off in the morning or afternoon, as long as it reaches the post office by 3:30 PM PST.

“Can you guarantee my package will arrive after ordering?”

We recommend using a secure mailing address where you can safely receive your package. While rare, issues like missing packages can occur. If your package goes missing, please contact us, and we will work to resolve the situation.

“How are orders packaged?”

All items are vacuum-sealed and securely packaged to ensure maximum privacy and protection. We follow strict protocols to maintain the highest packaging standards.

We do not offer refunds or returns at this time. However, if you encounter any issues with your order, please reach out to us and we will do our best to resolve the situation.

Please refrain from returning packages to the sender. If you’d like to cancel your order after payment has been made, we can process the cancellation and issue a coupon code for use on a future purchase.

With years of experience in the psilocybin industry, we use our expertise to deliver outstanding product quality and customer service. At Shroomsdeliverycanada.com, we are proud of our products and remain committed to supporting those who rely on them. Our ongoing success reflects our dedication to excellence.

For any questions not covered on our website, feedback, or to explore business opportunities, please contact us through the form on our website.